39 Testimonials Submitted By New Customers in 2014 …
THANK YOU TO EVERY CUSTOMER WHO HAS CHOSEN TO LEAVE FEEDBACK.

  • Read feedback from other years by hovering over Testimonials in the main menu then selecting a year.
  • Feedback is normally displayed within 3-4 business days of being received.

 

A problem solved

Thank you for an efficient and friendly service solving my Outlook problem.

Peter Scott (Oakley)
15/12/2014

Clarify and explain

Thank you Jan for fixing my laptop so efficiently. Your explanations of what was wrong helped me a lot.

My laptop is faster than I remember it being for years.

I had been recommended to use you for IT issues and was certainly not disappointed. I will certainly recommend you to family and friends.

Ruth Sawford (Oakley)
08/12/2014

Invaluable Assistance

Jan has helped me with my computer problems on a number of occasions.

His help and expertise has been invaluable, and he is very good value!

Dave Draper (Oakley)
05/12/2014

Thank you

Thank you very much Jan, I have a phobia of computers and you fixed the problem and gave me reassurance.

I will be using the Service sessions and getting more advice in the future.

Geraldine Perrott (Brickhill)
17/11/2014

Testimonial 2014

New windows 7 Home Premium installed in old computer.

Brian Tasker (Oakley)
22/10/2014

The Best by Far

Thanks for taking a lazy and unpredictable laptop and turning it into an accurate Speed machine, I can now see the world in minutes not hours.

I will always recommend you for your efficient and friendly service.

Tony Broadway (Bromham)
22/10/2014

Help

Our computer & printer were not very happy and were not talking to each other.

After Jan’s visit, they are now getting along happily together. We had a detailed explanation of why this was happening and was explained to us in layman’s terms.

Would be happy to recommend you

Many Thanks Jan

John Hudson (Bedford)
21/10/2014

Fast, friendly and efficient service

Thanks Jan for servicing our two laptops and the advice you gave as to how to get the best out of them given what we use them for on a day to day basis.

Great service and would easily recommend to anyone.

Stuart Marshall (Silsoe)
05/10/2014

Very many thanks

Thank you OakleyIT for the very comprehensive and prompt service for my ailing PC.

It really was badly infected and Dr. Jan has done the trick!

Nice to have things explained within the limits of an amateur’s understanding and not the usual ‘gobbley-gook’.

I really appreciate the repair and the visit.

Paul Spencer (Colmworth)
30/08/2014

Thanks a million, Jan!

When my poorly performing, ancient PC died suddenly, the potential panic & hassle of what to do next and how to go about replacing it was completely eliminated once I contacted Jan at Oakley IT.

He sourced a reliable, nearly new PC for me, then worked very hard on my behalf extracting all the data from the old hard drive and copying it across to the new model.

Jan gives impartial advice & only recommends what he feels is best for his client. He is trustworthy and speedy to deliver results.

Thank you Jan so much for all your help. Its brilliant we have you in Oakley!

Jenny Lorton (Oakley)
27/08/2014

Thank You

I just wanted to thank you for all your help and advice.

Our computer is working great and we have even managed to reload our iTunes from our iPod.

We would have no hesitation in using you again or recommending you.

Beth Sibley (Bedford)
22/08/2014

Excellent service

When my computer was rendered unusable after a routine weekly Windows update, I called Jan. He picked it up, fixed it and returned it to my home in double quick time.

I found his service efficient, friendly and very capable. I will have no hesitation in recommending him to anyone needing help with their computer.

Allan Gridley (Oakley)
18/08/2014

Professional and informative

We now have a working laptop, which is now faster and more efficient than it has ever been.

I was also grateful to the help and advice provided on what to look for when a computer isn’t working too well.

Will definitely use Jan again, and can’t recommend him highly enough.

Rachel Caldwell (Oakley)
14/08/2014

Incredible service

My laptop decided not to work 4 weeks before university started. I called Jan and he had it up and running perfectly in 2-3 days

Jan kept in contact with me regularly and is extremely friendly. He offers a service that I would say is better value for money than what the major stores would offer.

I would recommend him to anyone without hesitation. Just an all round incredible service.

Thanks!

Steve Adams (Oakley)
11/08/2014

Help…. My Laptop Has Died!

A friend recommended OakleyIT to me, Jan picked up my laptop, phoned and explained in detail what the fault was, told me exactly how much its was going to cost to repair it, fixed it and delivered it back.

Excellent service. Advice and explanations given in a straightforward easy to understand way. I shall use his company again, and will recommend him to everyone I know who may need repairs carrying out.

Many thanks Jan.

Mick Smith (Bedford
01/08/2014

Great service

Would have no hesitation in recommending Jan to others.

He has done two brilliant jobs for me.  One at very short notice when I felt security was a threat and he has just given my laptop a full service.  It’s working brilliantly – no more annoying popups!

Jackie Di Giorgio (Bedford)
22/07/2014

fixed my pc

Jan was outstanding, prompt service ,understood exactly what was required ,advised correctly & dealt with my computer problem ,FANTASTIC.!!!

Paulo Realmunto (Bedford)
16/07/2014

Excellent Service

Very helpful. Prompt and efficient service.

Sue Mills (Kempston)
09/07/2014

Up and working again!

Extremely pleased to have found Jan of OakleyIT.  He sounded very knowledgeable on the phone when I first contacted him and this certainly proved to be the case when he came to diagnose our troublesome PC.

He came very quickly and was able to have the computer up and running after having first saved all of my treasured pictures and documents.  I was infact amazed that his persistence in fault finding resulted in the PC being restored and given a new lease of life, of which I thought it had come to the end!

I feel confident to recommend Jan, indeed I have already done so. I will certainly contact him for a regular PC health check in the future.

Many thanks Jan.

Janice Garrett (Biddenham)
18/06/2014

Great service

Jan was a great help, responded very quickly, solved the issue & gave great advice – thank you!

Sue Wren (Oakley)
27/05/2014

Desktop reborn!

It had become virtually unusable after collecting years of old files, malware and mistakes. A full service and now just like new again.  Magic!

Brian Hunter (Oakley)
23/05/2014

Thank you

Thank you for your fantastic same day service sorting my confused lap top and me !  You made everything so easy for me to understand. Thank you for being so helpful

Ann Small (Oakley)
21/05/2014

Service and guidance

Jan is absolutely fantastic.  At 3 score years and 10, computers are a bit of a mystery to me but Jan has the patience to take me slowly through everything and get everything working as I asked him to do.

He has the patience of a saint!!

Ian Walker (Bromham)
16/05/2014

Thanks Jan

Contacted Jan via recommendation. Very impressed by his professional approach and not only did he sort a variety of problems but, in the process, explained what he was doing and why. Tremendous help in explaining how to retrieve lost files from and then format backup device.

Val (Bedford)
26/04/2014

My old HP laptop!!

My laptop had been “playing up” for some time, that is very slow, freezing whilst in use. Finally it lost its Wi-Fi connection.

I called Jan who came very promptly and did a thorough examination. He took the offending article away and resurrected it back to life ( appropriately it was over Easter). It now works like its normal self, and is no longer a frustration to use.

I would recommend Jan to anyone, his good service and attention to detail is much to be desired. Very much “what it says on the tin” so to speak.

Many thanks Jan you have my custom for life !!

Jack Child (Melchbourne)
25/04/2014

Good Job!

I required an upgrade from Windows XP and had other issues that demanded a better spec PC.
Jan offered very good advice and then arrived, totally on time as agreed, to provide a first class installation and advice on newer kit.

Very happy with the kit and service provided and at a very reasonable price for all aspects.

Living in Towcester (South Northants) could have added significantly more to the costs given the distance but was very pleasantly surprised.

Would not hesitate to recommend Jan to others

Pete Dlugoszewski (Towcester)
21/04/2014

Customer Service

Jan listened to our requirements and explained options. He sorted out our problems and we are now up and running.

Very efficient service, thank you.

Mary Evans (Oakley)
14/04/2014

Outstanding

Outstanding customer service. Arrived at appointed time, spoke with knowledge and confidence, completed all agreed tasks expediently after full discussion advising me of reasons and options.

Would highly recommend to domestic and business users alike.

A gem of a find who I will use always.

Thanks Jan

David Jones (Oakley)
24/03/2014

Just like new!

Thank you for fixing both my laptops!!! better than the insurance companies!

Chloe Thomas (Oakley)
03/03/2014

Repairs

Big thankyou to Jan for sorting two laptops out, one of which has been away to a so called professional company four times, only to be told it is unrepairable but within 24 hrs of Jan having it, its fixed !!!

Very reasonable rates and a very good service start to finish, very highly recommended.

Did

Did Thomas (Sundorne Bouncy Castles, Oakley)
03/03/2014

Fixed promptly and well

Many thanks to Jan for making my laptop stop stopping.  Made a real difference to the day that he arrived very promptly and worked on the laptop.  Now life is good with a happy laptop.

Sandra Crow (Tudor Rose Patchwork, Oakley)
25/02/2014

XP to Windows 7

Thanks Jan,

As quick and efficient as ever, with good sound practical guidance thrown in for good measure!

Dave

 

Dave Draper (Oakley)
20/02/2014

Updating my computer

As usual Jan has been efficient and worked quickly. He has updated my computer from XP to Windows 7.

He explained what he was doing as he went along (in simple terms) so that I understood what was happening. He will always be the first person I call to help with any computer problems, and I won’t hesitate to recommend him to others.

Jean Yule (Oakley)
13/02/2014

Windows Upgrade

Jan,

Thanks for the work you did last week on installing the Windows 7 upgrade on my PC.

The newer version is a great improvement on XP – money well spent and done quite quickly too !

Regards,

John Donovan (Oakley)
10/02/2014

View from my new Windows

Having now acclimatised myself to the new and sleeker views from my new windows (ie. “7” as opposed to the old and familiar XP), I have now found time to say thank you for your advice regarding the long term security implications of continuing with my old friend XP and pointing me towards the change to the 7 system – for which I am extremely pleased. As you suggested, it is designed on similar lines, but with a few more bells and whistles, which once mastered are just as user friendly as XP ever was.

You arranged and carried out the change-overs and setting up in your usual accomplished, professional manner, providing both tuition, advice and suggestions in equal and helpful measure. All this at reasonable costs, little or no out of action time, and at times to fit in with my activities.

Whilst wishing to consider you as a friend, it is my hope that I will not be contacting you too often (in the nicest possible way) but feel sure that should the need arise you will not hesitate to help me.

Yours, yery Satisfied,

Malcolm Lewis (Oakley)
05/02/2014

Reference

I have no hesitation in recommending Jan to sort out any computer problems. The service Jan gives is excellent and prompt.

Jeanne Bobbett (Oakley)
26/01/2014

So glad I found Jan

My PC was getting slower by the day and eventually I couldn’t access the Internet, so feared a virus had taken hold.

Jan visited (at exactly the time arranged) and diagnosed lots of unwanted rubbish on the PC, which he susequently cleared, and after a full service everything seems fine.

He has also installed some new software for me, talking me through the process so I could understand what was happening at each stage. His rates are very reasonable too!

Sue Giordano (Oakley)
26/01/2014

Recommendation

Hazel Kaye would like to recommend Oakley IT.  Reliable and conscientious, prompt and knowledgeable.

Hazel Kaye Hair & Wellbeing Clinic (Oakley)
14/01/2014

Reliable help with computer and iPad

Jan has just helped with our iPad’s wireless connection after the Apple store reset it.

I have used OakleyIT many times before to help with my computer and have always found Jan to be very responsive, fast at solving problems, well priced and I really appreciate his clear explanations about what went wrong. I will continue to use OakleyIT and can recommend Jan to anyone with an Apple or PC.

Grahame Martin (Oakley)
09/01/2014